Refunds will be made in accordance with the following:
As New, Box or factory packaging opened or missing, item in new condition. Refund amount depends on inspection results, less shipping and other discretionary fees. Allow a minimum of 30 days.
We are unable to issue refunds for products returned that are refused at the destination, soiled, damaged or missing parts.
Shipping and Handling charges are not refundable, including residential fees
Any merchandise that is refused and/or disputed with the credit card company (Visa, Master Card, Discover, American Express), such as using “did not receive the merchandise” is still subject to being charged for the purchase and any additional charges that Chairs4Gaming may incur due to such negligent or malicious action(s). The cardholder is committing a fraudulent act and/or misrepresentation and the credit card will be further charged to offset penalties and charges as deemed to make Chairs4Gaming whole. Accordingly, the buyer will be involved if a credit card was not used in the order transaction. Residential delivery is subject to a “left at door” policy by the carrier and will be considered DELIVERED as per the carrier status of the shipment. Chairs4Gaming can request signature for Residential Deliveries but cannot guarantee such. An additional charge of $35.00 will be charged to the buyer should the credit card company institute a “charge-back” to Chairs4Gaming and/or the original charge was deemed to be valid. Credit card companies have numerous fees and this is only to make Chairs4Gaming whole, and to continue to accept credit cards as a simple form of payment for its’ customers. Should the customer/cardholder constitute additional claims the additional charges are defined below.
An additional administrative charge will be applied should the cardholder institute additional work including, but not limited to, email correspondence, credit card processing merchant’s paperwork, and any other administrative work that distracts Chairs4Gaming’s personnel from their daily duties. A minimum of $50.00 for such unnecessary actions will apply. A $100.00 fee will be charged to the cardholder should the cardholder attempt to commit a theft of goods. Chairs4Gaming hopes every product you purchase meets or exceeds your expectations, but we fully understand that is not always possible and will gladly try to work with you towards a mutually agreeable solution.
Our policy of keeping returns to the bare minimum benefits all of our customers, as these costs are always passed along to all customers eventually. We feel that our customers should not have to pay for another’s mistake or negligence.
Return of UNUSED standard merchandise will be a minimum of 20% of the cost of the merchandise for restocking, less shipping and handling charges. Shipping and Handling charges will not be credited.
We recommend using a shipping method that provides insurance and tracking so you can check the status of your return. You are responsible for loss and damages. Please allow 10-15 business days after it’s received to inspect your return and process your refund. Allow a minimum of 30/45 days for the return/credit process and posting for a credit card. You will be credited in the same manner as the original purchase was made, i.e. if you paid by credit card, your credit card will be credited with the amount. The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.